Join DFA as a Passport Processor with a Competitive Salary of Php 20,109 Monthly

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About DFA

The Department of Foreign Affairs (DFA) in the Philippines is an exceptional government agency that plays a crucial role in managing the country’s foreign relations and providing consular services to Filipino citizens and foreigners. With a commitment to excellence, the DFA is dedicated to promoting the Philippines on the global stage and ensuring the welfare and protection of its citizens abroad.

One of the remarkable aspects of the DFA is its comprehensive range of consular services. It offers convenient and accessible services to Filipino citizens, including passport issuance and renewal, authentication of documents, visa application assistance, and support for overseas Filipino workers (OFWs) facing difficulties. With consular offices across the Philippines and embassies and consulates worldwide, the DFA ensures that Filipinos can easily access these services wherever they may be.

The DFA has established a strong global presence through its extensive network of embassies, consulates, and diplomatic missions. This presence enables the DFA to provide crucial support and assistance to Filipinos traveling, working, or living abroad. It also allows the DFA to engage in diplomatic efforts and foster bilateral relationships with other countries, contributing to the Philippines’ international standing.

Passport services provided by the DFA are of exceptional quality. The implementation of the ePassport system has made Philippine passports highly secure and internationally recognized. Moreover, the DFA has streamlined the application process by introducing online appointment scheduling, reducing waiting times and enhancing overall efficiency.

The DFA places a high priority on the welfare and protection of Filipino citizens overseas. Through its Assistance to Nationals (ATN) program, the DFA offers immediate assistance to Filipinos facing difficulties abroad, such as victims of trafficking, undocumented workers, and individuals affected by conflicts or natural disasters. The ATN desks in DFA offices and diplomatic missions worldwide provide essential support, including repatriation, legal aid, and emergency financial assistance.

Diplomatic relations are also a significant aspect of the DFA’s work. The DFA facilitates high-level visits, bilateral meetings, and cultural exchanges, thereby strengthening ties and collaboration with other countries. Active participation in international forums, such as the United Nations and ASEAN, allows the DFA to advocate for Philippine interests, contribute to global discussions, and address pressing global challenges.

In times of crisis, the DFA demonstrates its excellence in crisis management. It responds swiftly and effectively to emergencies and crises involving Filipino citizens abroad, collaborating with other government agencies, non-governmental organizations, and international partners. During natural disasters, political unrest, or armed conflicts, the DFA ensures the safety and well-being of Filipinos in distress.

The DFA also takes pride in promoting Filipino culture, arts, and heritage worldwide. It actively supports cultural events, exhibitions, and performances that showcase the rich and diverse Filipino culture. By doing so, the DFA fosters cultural exchange, strengthens people-to-people connections, and enhances global understanding and appreciation of the Philippines.

The DFA embraces modernization and innovation to continually enhance its services. By updating systems and processes, implementing online appointment systems, ePayment options, and mobile applications, the DFA strives to provide efficient, transparent, and accessible services for the public, reducing bureaucracy and improving convenience.

Ultimately, the Department of Foreign Affairs in the Philippines stands as a cornerstone in the country’s foreign policy and the protection of its citizens abroad. Through its exceptional services, dedicated personnel, and commitment to excellence, the DFA continues to contribute significantly to the nation’s global standing and the well-being of Filipino citizens worldwide.

DFA Job Vacancy

The Department of Foreign Affairs (DFA) in the Philippines currently has vacancies for Passport Processor position (Contract of Service) at the DFA Office of Consular Affairs. This position is available in various Temporary Off-site Passport Services (TOPS). The monthly salary for the Passport Processor position is Php 20,109.

DFA Work Locations

  • DFA Aseana
  • TOPS Bacolod
  • TOPS Davao
  • TOPS Cebu
  • TOPS North Edsa
  • TOPS Olongapo
  • TOPS San Pedro
  • TOPS Uptown
  • TOPS Bacolod
  • TOPS Lipa
  • TOPS Malolos
  • TOPS Sucat
  • TOPS Novaliches

Passport Processor General Functions

  • Reviews and processes passport applications;
  • Evaluates and checks authenticity, completeness and correctness of documents submitted;
  • Conducts thorough interview of the applicant, ensuring that information obtained establishes the true identity and Philippine citizenship of applicant;
  • Determine if applicants have discrepancies or irregularities and elevates these to the Officers-in-Charge for appropriate action or resolution;
  • Processes passport applications at an average rate of 6-8 minutes per application;
  • Attends to consular inquiries from the public through passport concerns email and Passport Division’s telephone number 8651-9407 and OCA Twitter account;
  • Consolidates and submits the requirements for salary claims of all TOPS COS personnel;
  • Distributing of office supplies and materials to TOPS sites;
  • Attends to inquiries and concerns of all TOPS sites through Viber and Facebook messenger groups; and
  • Performs other tasks as instructed by the management/supervisors.

Minimum Qualifications

To be eligible for the Passport Processor position at the Department of Foreign Affairs ( DFA ) in the Philippines, applicants must meet the minimum qualifications outlined by the DFA. These qualifications are as follows:

  1. Filipino Citizen: The DFA requires applicants to be Filipino citizens. This ensures that the position is open exclusively to individuals who are citizens of the Philippines.
  2. Bachelor’s Degree: Applicants must have obtained a bachelor’s degree from a reputable educational institution. This requirement demonstrates the importance the DFA places on education and ensures that candidates have a solid academic foundation.
  3. Customer Service Experience: Prior customer service experience is preferred for the Passport Processor position. This could include work in a customer-facing role such as a receptionist, front desk officer, or customer service representative. Having experience in dealing with the public and providing excellent customer service is valuable in this role, as it involves interacting with passport applicants and addressing their inquiries and concerns.
  4. Good Written and Oral Communication Skills: Strong written and oral communication skills are essential for the Passport Processor position. As a Passport Processor, you will be required to communicate effectively with applicants, colleagues, and superiors. Clear and concise communication is crucial to ensure accurate and efficient processing of passport applications and to provide helpful information to applicants.
  5. Computer Skills: Proficiency in computer skills is a necessary qualification for the Passport Processor position. Passport processing involves working with computer applications and data entry systems. Being comfortable with technology and having the ability to navigate software programs and input data accurately is vital for this role.

By setting these minimum qualifications, the DFA aims to ensure that candidates for the Passport Processor position possess the necessary skills, knowledge, and attributes to perform the duties effectively. These qualifications help the DFA in selecting candidates who are capable of providing quality service to applicants and maintaining the integrity of the passport processing system.

How to Apply

Interested applicants are requested to send their application through this form or copy and paste this link: https://forms.gle/ASfXfvNcn7JNPMSJ6.

Applicants are advised to gather the necessary documents in PDF format before starting the application process. It is important to note that incomplete applications will not be processed, and all information and requirements submitted will be subject to verification.

The following documents must be prepared and uploaded as part of the application:

  1. Duly accomplished DFA Application Form with a colored photo attached: Applicants should ensure that the uploaded DFA application form is fully completed. The form can be accessed at this link: [https://dfa.gov.ph/images/2022/Forms/DFA_Application_Form_Revision_02.pdf]. For reference, a sample duly accomplished form is available here: [https://dfa.gov.ph/images/2021/Forms/Last_Name_First_Name_MI_-Position_Applying_for-_Consular_Office.pdf]
  2. Duly accomplished CSC Work Experience Sheet: The form can be downloaded from this link: [https://dfa.gov.ph/images/2018/job-vacancies/September/03/Work-Experience-Sheet.pdf]. Applicants are required to complete this sheet accurately.
  3. Updated resumé: Applicants must provide an updated resumé that highlights their relevant qualifications and experiences.
  4. Diploma or certificate of graduation (if the diploma is unavailable): Applicants should include a copy of their diploma or a certificate of graduation. In cases where the diploma is not yet available, applicants may provide alternative documentation as proof of completion.
  5. Transcript of Records: Applicants must submit their official transcript of records, which provides a comprehensive record of their academic achievements.
  6. Copy of valid NBI Clearance or proof of application/renewal: Applicants should include a copy of their valid National Bureau of Investigation (NBI) Clearance. If the clearance is not yet available, proof of application or renewal can be submitted.

Most qualified applicants will be invited for an online pre-employment examination at the email address indicated in their application form.

Note: While the TOPS requires personnel to physically report in their designated sites, COS personnel hired under this project may be rotated and requested to perform other functions, such as answering consular inquiries or assisting the nearest Consular Office. In case no service is rendered, it is understood that personnel will not be paid during the said date/s.

DFA implements equal employment opportunity hence all vacant positions shall be open to all qualified applicants regardless of age, school, gender, civil status, disability, religion, ethnicity, social class, income status, paternity and filiation, political affiliation or other similar factors/personal circumstances pursuant to existing government laws, rules and regulations.

Should you encounter difficulties in accessing or uploading documentary requirements or other job application concerns, please email them at hrmo.recruitment@dfa.gov.ph

Please note that the Department will not be accepting application requirements via email. Please send only 1 application per 1 person/email address

Application Deadline

The Department of Foreign Affairs ( DFA ) in the Philippines has set a deadline for interested and qualified applicants to submit their applications. The deadline for submission is 30 May 2023.

Conclusion

Joining the DFA family means being part of a dynamic and inclusive work environment that values teamwork, integrity, and excellence. New members will be surrounded by colleagues who are passionate about their work, dedicated to serving the Filipino people, and committed to upholding the highest standards of service. The DFA fosters a culture of collaboration, innovation, and respect, where the contributions of each team member are recognized and valued.

As members of the DFA family, individuals will also enjoy competitive benefits and compensation packages, including opportunities for career advancement and stability. They will have the chance to work in modern and well-equipped facilities, supported by the latest technologies and systems that streamline processes and enhance efficiency.

Interested applicants are encouraged to take the first step towards joining the DFA family by submitting their applications and showcasing their skills, experiences, and passion for serving the Filipino people. Together, they can make a difference, shape the future of Philippine foreign relations, and contribute to the betterment of the nation.

This is an incredible opportunity to be part of the DFA family. Interested individuals are invited to join and embark on a rewarding journey that will not only elevate their careers but also allow them to serve their country with pride and excellence. Together, they can create a brighter future for the Philippines and make a positive impact on the lives of Filipinos around the world.

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Source: DFA