Do You Have Questions About the DMW Mobile Application? We Have The Answers You Need!

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Do you find yourself with unanswered questions about the DMW Mobile Application?

We’re here to provide you with all the answers and assistance necessary to make your experience with the DMW Mobile Application seamless and enjoyable.

In this comprehensive guide, we’ve compiled all the essential information and solutions to address your queries, ensuring a better understanding and smoother usage of the DMW Mobile Application.

Get ready to have all your questions answered! Let’s dive in and explore the world of DMW Mobile Application together!

What is the DMW Mobile Application?

The DMW Mobile Application is a digital tool tailored for Overseas Workers. 

It is an advanced mobile platform that aims to improve your international journey experience by offering important services, including the acquisition of your OFW Pass.

Is the app available for free?

Yes, You can download the app and utilize its current services without any charge. Additionally, obtaining an OFW Pass is completely free of cost.

Who can use DMW Mobile?

The app is intended for the benefit of all Overseas Workers (OFWs) who are currently working abroad or have active employment contracts with foreign employers. 

As DMW continues to enhance the app, it aims to expand its services to cater to all OFWs.

The DMW Mobile app is accessible to OFWs who have active employment contracts, which includes the following groups:

  • a) OFWs who are currently deployed.
  • b) First-time OFWs who will undergo processing by the DMW via recruitment agencies, direct hiring, or government-to-government placement.
  • c) OFWs who have transferred to a new employer and completed the contract verification process by the Migrant Workers Office (MWO) or Office of the Labor Attache.
  • d) Balik-Manggagawa OFWs, or OFWs on vacation or emergency leave in the Philippines, who will be returning to the same employer.

In what countries can you use DMW Mobile?

Started from July 21, the Pilot Test Run was launched in ten countries. 

The DMW Mobile app can be downloaded from Google Play and App Store in the following countries: 

  1. Kingdom of Saudi Arabia, 
  2. United Arab Emirates, 
  3. Singapore, 
  4. Hong Kong, 
  5. Qatar, 
  6. Malaysia, 
  7. Oman, 
  8. Japan, 
  9. Taiwan and
  10. The UK.
DMW Mobile Application
DMW | Department of Migrant Workers

The OFW Pass in these countries accepts the following identification documents for Visa requirements:

  1. In KSA, the accepted ID documents are Visa and ID Card.
  2. In UAE, the Residence Card is accepted.
  3. In Singapore, the Employment Card and ID Card are accepted.
  4. In Hong Kong, the accepted ID documents are ID Card and Permanent ID Card.
  5. In Qatar, the accepted ID documents are Residence Permit and Visa.
  6. In Malaysia, the accepted ID documents are ID Card and Permanent Residence Card.
  7. In Oman, the accepted ID documents are ID Card and Residence Card.
  8. In Japan, the accepted ID documents are ID Card, Mu Number Card, Residence Card and Visa.
  9. In Taiwan, the accepted ID documents are Alien Resident Card and Residence Card.
  10. In the UK, the Biometric Permit Residence (BRP) is accepted for Work Visa holders, as well as the Residence Permit Visa.

What platforms is the DMW Mobile Application available on?

The DMW Mobile Application can be accessed on both iOS and Android devices.

How do you download the DMW Mobile Application?

To download and install the DMW Mobile app on your Android or IOS device, simply search for the app’s name (DMW Mobile) on the Play Store or App Store, respectively. 

Then, click on the “Download” or “Install” button, and follow the on-screen instructions to start using the app on your device.

How do you log in?

To log in to the app, you can use the same email and password that you utilize to sign in to the DMW Online Services Portal’s e-Registration feature. 

For new users, you will be prompted to provide your mobile number for one-time password (OTP) verification.

You can also check this article “What is OFW Pass and How to Have One!” we have provided step by step guide on how to have an e-Registration account.

Do you have to be online to use the application?

Yes, Indeed, to utilize the app’s complete features and apply for an OFW Pass, an internet connection is necessary. 

Thus, kindly ensure that you have a stable and secure internet connection or that your mobile data is activated while applying for an OFW Pass. 

However, after you have successfully completed the process and received your OFW Pass, you can access it anytime through the app, even without an internet connection.

Can you use the app on multiple devices?

No, it’s not feasible to be logged in to your account on more than one device simultaneously. 

Therefore, if you want to use a different device to access your account or OFW Pass, please log out from your current device to ensure that there are no conflicts.

How can I provide feedback or report issues with the app?

If you have any feedback or issues to report while using the app, you can directly contact the customer support team through ofwpass@dmw.gov.ph or by calling the hotline 1348. 

You can also find additional details on the Support page of the app.

Conclusion

In conclusion, the DMW Mobile Application is a comprehensive digital tool designed specifically for Overseas Workers. 

It offers a range of essential services, including the acquisition of an OFW Pass, which can be obtained for free. 

The app is available for both iOS and Android platforms and can be downloaded from the Play Store or App Store. 

It is accessible to all OFWs who have active employment contracts and are currently working abroad or have contracts with foreign employers. 

If you have any issues or feedback regarding the app, you can directly contact the customer support team through email or by calling the hotline. 

We hope this guide has provided you with all the necessary information and solutions to address your queries and ensure a seamless and enjoyable experience with the DMW Mobile Application.

References

  1. FREQUENTLY ASKED QUESTIONS (FAQs). (n.d.). Retrieved December 18, 2023, from https://www.dmw.gov.ph/resources/dmw/mobile-app/FAQs%20for%20DMW%20App.pdf